CMS Launches FFS Medicare Contractor Provider Satisfaction Survey
Another result of the MMA 2003 is the Medicare Contractor Provider Satisfaction Survey. CMS is going to measure how good a job the 42 contractors paying over $280 Billion in claims a year are doing…
“The MCPSS will query 25,000 randomly selected providers (e.g., physicians, suppliers, healthcare practitioners, and institutional providers), a statistically valid and representative sample of the 1.2 million who serve Medicare beneficiaries. Those providers selected to participate in the survey will be notified by mail during the first week of January 2006. The survey is designed so that it can be completed in less than a half hour. Survey responses can be submitted via a secure Web site, mail or fax and will be accepted through January 25, 2006.
The survey questions will focus on seven key areas of provider-contractor interactions, including:
- Provider communications
- Provider inquiries
- Claims processing
- Appeals
- Provider enrollment
- Medical review
- Provider audit and reimbursement”
CMS will post the survey results in July 2006…
